Soulful Success Coaching Agreement


This Agreement is entered into by and between: Gizelle Hamilton of Gizelle Hamilton Pty Ltd, for The Trustee of the Gizelle Hamilton Enterprise Trust, PO Box 181 ST AGNES SA 5097, Australia and you, the Client, whereby Coach agrees to provide Coaching Services for Client as outlined on the sales page.

Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential.  It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

1. Coach-Client Relationship

1.1 Coach agrees to maintain the ethics and standards of behaviour established by the International Institute for Complementary Therapists (IICT) (myiict.com/code-of-ethics). It is recommended that the Client review the IICT Code of Ethics and the applicable standards of behaviour

1.2 Client is solely responsible for creating and implementing his/her own physical, mental and emotional wellbeing, decisions, choices, actions and results arising out of or resulting from the coaching relationship, his/her coaching calls, interactions with the Coach and any psychic readings or intuitive work. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

1.3 Client further acknowledges that psychic / intuitive readings are provided for entertainment purposes only. 100% accuracy cannot be guaranteed.  All guidance is subject to the interpretation of the Client

1.4 Client acknowledges that he/she may terminate or discontinue the coaching relationship within the first 30-days only.

1.5 Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

1.6 Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

1.7 The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

2. Services

The parties agree to engage in a 3-month Coaching Program, which will be conducted via teleconference meetings. Coach will be available to Client by e-mail in between scheduled meetings as defined by the Coach.  The Client is entitled to one email contact per week for the duration of the Coaching Program. Coach may also be available for additional time, per Client’s request on a prorated basis rate of $100 per hour.

3. Schedule and Fees

This coaching agreement is valid immediately from the time of purchase.  The fee is set out in the checkout at the time of purchase, either being pay-in-advance or monthly payments.

Coaching calls/meetings shall be 30-minutes in duration.

The refund policy in effect for the term of this Agreement is as follows: The Coaching Program may be cancelled within the first 30-days only.

For payment in advance: Cancellation within the first 30-days entitles the Client to a refund amount of two-thirds of the total coaching fee, minus the transaction fee set by the merchant (Stripe or PayPal), which is non-recoverable.  Clients who cancel within the first 30-days AND prior to their first session with the Coach (including strategy calls, profiling sessions, readings, coaching meetings etc) will be issued with a full refund (minus any transaction fees issued by the Clients financial institution).

For monthly instalments: Clients on a payment plan who cancel within the first 30-days AND prior to their first session with the Coach (including strategy calls, profiling sessions, readings, coaching meetings etc) will be issued with a full refund, minus the transaction fee set by the merchant (Stripe or PayPal), which is non-recoverable.  Clients who cancel within the first 30-days but AFTER their first session with the Coach (including strategy calls, profiling sessions, readings, coaching meetings etc) will forfeit their instalment for that month.

4. Procedure

The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed time. The Client will initiate all scheduled calls and will call the Coach as per the instructions which will be provided at the time of making each booking. If the Coach will be at any other number for a scheduled call, Client will be notified prior to the scheduled appointment time.

5. Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the IICT Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege.  The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity.  The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

6. Cancellation Policy

Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings.  Failure to attend a coaching session without prior notice will result in forfeiture of the session.

7. Termination

As per Section 3, the Client may terminate this Agreement within the first 30-days only.

8. Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

9. Entire Agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

10. Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30-days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

11. Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

12. Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

13. Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of South Australia, without giving effect to any conflicts of laws provisions.

14. Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

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